St. Francois County Board for the Developmentally Disabled

2068 N. Washington St.

Farmington, MO 63640

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ADA Complaint Procedure

 

If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint.  Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.

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How do you file a complaint?

You can call us, download and use our ADA complaint form at https://stfrancoiscountyboard.org, or request a copy of the form by writing or phoning:

St. Francois County Board for the Developmentally Disabled

2068 N. Washington St.

Farmington, MO 63640

573-756-0595

 

You may file a signed, dated and written complaint no more than 180 days from the date of the alleged incident.  The complaint should include:

• Your name, address and telephone number.  (See Question 1 of the complaint form.)

• How, why, and when you believe you were discriminated against.  Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information.  (See Questions 6, 7, 8, 9, 10, and 11 of the complaint form.)

• The names of any persons, if known, whom the director could contact for clarity of your allegations.  (See Question 11 of the complaint form.)

Please submit your complaint form to address listed below:

           Attention: Amanda Newberry, Executive Director

           St. Francois County Board for the Developmentally Disabled

           2068 N. Washington St.

           Farmington, MO 63640

           573-756-0595

 

Do you need complaint assistance?

If you are unable to complete a written complaint due to a disability or if information is needed in another language, we can assist you.  Please contact us at 573-756-0595 or anewberry@sfcbdd.com.

 

How will your complaint be handled?

St. Francois County Board for the Developmentally Disabled investigates complaints received no more than 180 days after the alleged incident.  St. Francois County Board for the Developmentally Disabled will process complaints that are complete.  Once a completed complaint is received, St. Francois County Board for the Developmentally Disabled will review it to determine if St. Francois County Board for the Developmentally Disabled has jurisdiction.

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St. Francois County Board for the Developmentally Disabled will generally complete an investigation within 90 days from receipt of a complaint.  If more information is needed to resolve the case, St. Francois County Board for the Developmentally Disabled may contact you.  Unless a longer period is specified by St. Francois County Board for the Developmentally Disabled, you will have ten (10) days from the date of the request to send the requested information.  If the requested information is not received, St. Francois County Board for the Developmentally Disabled may administratively close the case.  A case may also be administratively closed if you no longer wish to pursue it.

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After an investigation is complete, St. Francois County Board for the Developmentally Disabled will send you a letter summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation.  If you disagree with St. Francois County Board for the Developmentally Disabled determination, you may request reconsideration by submitting a request in writing to St. Francois County Board for the Developmentally Disabled director (or the appropriate title) within seven (7) days after the date of St. Francois County Board for the Developmentally Disabled letter, stating with specificity the basis for the reconsideration.  The director (or the appropriate title) will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days.  In cases where reconsideration is granted, the director (or the appropriate title) will issue a determination letter to the complainant upon completion of the reconsideration review.

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Do I have other options for filing a complaint?

We encourage that you file the complaint with us.  However, you may file a complaint with the Missouri Department of Transportation or the Federal Transit Administration.

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